FAQs
By Piper Concierge and 1 other2 authors58 articles
How do I start?
How long is the initial commitment?
Can I access Piper through an app?
Where do I manage my care and messages?
What is the timeline for getting a prescription approved, filled, and delivered at Join Piper?
Why does my vial of medication look underfilled or smaller than expected?
How providers review treatment gaps and make dosing decisions
How prior GLP-1 use is reviewed when transferring to Piper
What should I do if my refrigerated medication shipment is delayed or arrives warm?
What are the cancellation and refund policies for orders on Join Piper?
Why was my payment processed but my prescription shipment is delayed, and what should I do?
What is included in the price?
What is your monthly/dose change price for Tirzepatide?
Are there monthly fees above the cost of the meds?
Does the price include any dosage?
Do the multi-month plans bill monthly or upfront, and are they refundable?
Is there a membership fee?
Is shipping or a televisit with a doctor an additional fee?
Will the price ever go up or change if I increase my dose?
Can I pay monthly instead of all at once?
Can I switch plans later if I start with a 1 month plan?
What is your monthly/dose change price for Semaglutide?
Which payment methods are accepted?
Do you take Klarna as a Payment option?
Why do I see a charge on my card?
Do you accept Affirm as a payment option?
Do you accept Afterpay as a payment option?
Can I Use Klarna, Affirm, or Afterpay for Monthly Plans?
Can I Split a Payment Between My HSA/FSA and Another Card?
How can I use Affirm or Klarna to pay for my orders on Join Piper?
Do you offer oral formulations of Tirzepatide or Semaglutide?
Is Tirzepatide Compounded With B12?
Do you offer maintenance dosages once I have obtained my desired, healthy weight?
Are the medications provided as pre-filled injections?
Can I choose between Semaglutide and Tirzepatide?
What if my dose instructions look different from a prior pharmacy label?
Why Is My Medication Pink or Red?
How do vial labels and dosage instructions relate to injection volumes and potency?
What is the monthly titration dosing schedule and how does it work?
Can I cancel or pause a subscription?
Why do I see duplicate pending charges after checkout?
What should I do if I see two charges for my first shipment?
How do I remove my email from the mailing list?
How does pausing, holding, or canceling a subscription affect billing, shipments, or auto-refill schedules?
How can I manage, pause, or disable auto-renewals for my subscriptions?
How and when will my order ship?
Do I need to sign for delivery?
Will my medication stay cold during shipping?
What if carriers delay my package for extra days?
Will my medication still be safe if shipping takes longer than expected?
My package wasn’t cold when delivered and sat in a hot truck all day. Is the medication still safe to use?
What is the shelf life of Tirzepatide when refrigerated unopened and after opening?
What does the shipment status 'Label Created' mean, and when will my order ship?
Why are my order tracking updates delayed or not showing movement?
Why does my shipment tracking show as canceled?