Compounded GLP-1 and GIP medications are prepared and shipped with insulated packaging and temperature-control materials to help maintain stability during transit. It is common for ice packs to melt and for the package to arrive warm to the touch.
Short periods outside of refrigeration do not necessarily mean the medication is unsafe.
The insulated packaging and ice packs serve as safeguards during shipping. Once received, the medication should be refrigerated immediately according to the storage instructions provided with your prescription.
Do not store the vial in direct sunlight or in a hot environment.
If you have any concerns about the temperature exposure of your medication, please reach out to our Care Team for personalized guidance and confirmation.