Skip to main content

My package wasn’t cold when delivered and sat in a hot truck all day. Is the medication still safe to use?

Piper Concierge avatar
Written by Piper Concierge
Updated over a month ago

Yes. The medication remains stable, effective, and safe to use at temperatures up to 86°F for 28 days, even if the package no longer feels cold on arrival. It can also tolerate temperatures up to 104°F for 3 days without losing effectiveness.

The insulated packaging and ice packs are included as an added safeguard, but your medication is designed to remain stable through these situations. Once delivered, refrigeration is recommended for storage, but it is not required for the medication to remain safe and effective.

Important: The vial itself should never be placed in direct sunlight.

You can feel confident continuing treatment, your medication is still safe to use, and there is no need to worry.

Did this answer your question?