When ordering medication through Join Piper, customers may experience situations where payment is processed, but the prescription shipment is delayed. This guide explains the underlying reasons for such occurrences and outlines steps you can take if needed.
Payment Authorization vs. Finalized Charges
Charges that appear, before your prescription is approved, may be pending authorizations. These are temporary holds placed during intake and do not reflect completed payments. The hold is only finalized once the prescription is approved and enters fulfillment. If the prescription is declined, the hold is typically released automatically based on your bank’s processing timeline.
Prescription Fulfillment Process and Shipment Timelines
After your doctor approves the prescription, the pharmacy generally needs 3–5 business days to fulfill the order. Once the order is processed and enters fulfillment, payment may be finalized even before the shipping confirmation is sent.
Occasionally, temporary delays occur if the pharmacy conducts routine quality assurance checks on the formulation components. These tests ensure medication safety and quality before shipment. Shipment proceeds after these checks are completed.
Once the order is ready, it moves to the shipping phase. Customers typically receive a tracking email 1–2 business days after the package is scanned into the carrier’s system. Use the tracking details to monitor progress.
At times, a shipment may still be with the pharmacy awaiting pickup by the carrier even after payment. Once handed over to the carrier and scanned, tracking updates will reflect the estimated delivery date.
What Happens After a Decline?
If your prescription is not approved, the order will be canceled, and any pending authorizations on your card will be automatically released.
What You Should Do If Your Shipment is Delayed
If your prescription was recently sent to the pharmacy, no immediate action is required. Allow 3–5 business days for fulfillment and shipment. After shipment, delivery can be expected within 1–2 business days.
Check the tracking number included in your shipping confirmation email for progress updates. If the shipment timeline exceeds expectations, verify the status via the tracking link before contacting support.
Reach out to customer support only if tracking details are unclear or the package status remains unchanged for an extended period.
By understanding these processes and managing expectations, you can minimize concerns regarding payment and delivery timelines.