Managing your subscription's auto-renewals is essential to ensure control over your billing and shipments. Here is a detailed guide on how to manage auto-renewals, including pausing or canceling refills, customizing your subscription, and avoiding future charges.
Overview of Subscription and Auto-Renew Policies
Subscriptions for treatments typically include an auto-renewal feature to ensure you don’t miss doses or shipments. However, you have full control to manage, pause, or cancel your auto-renewals at any time. Future charges and shipments will not occur if auto-renewals are paused or canceled.
Additionally:
Subscriptions do not automatically renew at the end of some plans, such as a six-month program, without explicit confirmation from you .
Auto-refills ensure continuity; however, they can be paused or scheduled to meet your preference.
Steps to Manage Auto-Renewals
1. Turning Off Auto-Renewals
To turn off auto-renew for your current subscription:
Log in to your account through the Patient Portal.
Navigate to the Treatments tab.
Disable the auto-renew or auto-refill option. Once disabled, no new orders or payments will be processed until you reactivate this feature.
2. Pausing Auto-Renewals
Pausing auto-renewals allows you to skip future billing and shipments while maintaining the ability to resume when ready. To pause:
Access the Treatments or Account Settings tab in your portal.
Select the option to pause future orders or refills.
This action prevents any additional charges until you choose to restart.
3. Customizing Refill and Shipping Dates
If you don’t want to fully pause auto-renewals but need flexibility:
Adjust the next shipment date to better align with your needs.
This can also help ensure no gaps in treatment during busy periods. However, ensure that any active orders are not mistakenly paused.
4. Managing Current Shipments While Pausing Future Refills
If you need to pause future renewals but want your current shipment to continue:
Ensure that the current order is marked active in the portal.
Remove any accidental holds on active shipments to avoid interruptions to your treatment plan.
FAQ: Common Questions About Auto-Renewals
Will my subscription automatically renew?
Subscriptions, including six-month plans, may not auto-renew without your explicit confirmation. Check your portal settings to determine renewal conditions
Can I restart shipments after pausing auto-renewal?
Yes. Once your auto-renewals are paused, no charges or shipments occur until you manually resume. Reactivate through the portal when you are ready to receive your next refill.
What happens if I accidentally pause an active order?
If an active order is mistakenly paused, ensure you remove the hold immediately in the portal to allow processing and shipment.
By following the instructions outlined above, you can manage your subscription’s renewals effortlessly, maintaining control over billing cycles and shipments.