We understand that seeing a pending charge or authorization on your card before approval can feel concerning. Here is exactly how it works.
When you reach checkout, we place a temporary authorization hold on your card. This is not a completed charge. It simply verifies your payment method and reserves the funds so your order can be finalized immediately once your provider reviews your intake.
What happens next:
If you are approved for treatment, the authorization automatically converts into the final charge and your order moves forward for shipment.
If you are not approved, cancel, or do not complete the process, the authorization is voided and no payment is collected. Your bank typically releases the hold within 3 to 5 business days, though some banks may take up to 7 to 10.
Duplicate or multiple pending holds can appear if checkout was attempted more than once — these will all drop off automatically on your bank’s timeline.
This standard process (used by most telemedicine services) ensures your medication can ship overnight the moment you’re approved, with full transparency.
If the hold lingers longer than expected or you’d like us to confirm it’s been voided, just message us — we’re happy to help.