Managing Your Plan
You may request to cancel or pause your plan as long as there is no active order currently in processing. Requests can be submitted through your Patient Portal or by contacting our Care Team.
Overview of Plan Management
Join Piper offers treatment plans designed to support continuity of care. Depending on the plan selected at checkout, plans may be set to auto-renew to help avoid gaps in treatment. Patients maintain control over their plan settings and may request changes at any time, subject to order status and clinical processing requirements.
Canceling Auto-Refills
Requesting Cancellation
If you do not wish to receive future shipments, you may request that auto-refills be disabled. Once auto-refills are turned off, no additional orders will be scheduled after the current order completes processing.
Timing Your Cancellation
To avoid future charges, cancellation requests must be submitted before the next order enters processing. Orders that have entered provider review, prescription processing, or pharmacy fulfillment cannot be canceled in accordance with our Refund and Cancellation Policy.
Pausing Auto-Refills
Pausing auto-refills is an option if you need to temporarily stop future shipments.
How Pausing Works
When auto-refills are paused, future billing and shipment scheduling will stop, provided no charge or order is already in processing.
After Pausing
You may reactivate your plan at any time through the Patient Portal when you are ready to resume treatment.
Reactivating Your Plan
If your plan has been paused or auto-refills disabled, you may restart your plan by visiting the Treatments section of your Patient Portal. Reactivation requires manual confirmation and may be subject to provider review.
Billing and Renewal Details
Billing Cycle
Billing occurs according to the plan and billing option selected at checkout. Some plans may be billed monthly, quarterly, or in multi-month increments.
Avoiding Future Charges
To prevent future billing, plan changes must be submitted before the next order enters clinical or pharmacy processing.
Plan Duration
Plan length and commitment depend on the billing option selected during enrollment.
Frequently Asked Questions
Will I be charged for future shipments if I am not enrolled in auto-refill?
No. If auto-refill is disabled, future shipments will not be scheduled automatically.
Does pausing auto-refills cancel my plan completely?
Pausing auto-refills prevents future orders and billing until you choose to reactivate.
Can I turn off auto-payments but still receive shipments?
Future shipments require both provider authorization and payment confirmation. If auto-payment is disabled, manual payment may be required prior to order processing.