JoinPiper Support
For help with Billing, Shipping, or General Account questions.
Email: [email protected]
Live Chat: Look for the purple chat icon in the bottom right corner of your screen to start a conversation with our support staff.
Clinical & Provider Support
For Medical Questions regarding your treatment, progress, or clinical concerns.
Provider Chat: Log into your Patient Portal and select the "Chat" tab.
Message Your Doctor: From the chat tab, select your Doctor to message your provider directly.
Support Hours & Response Times
Our customer service team is dedicated to getting you answers quickly.
Hours: 7 days a week, 8 am – 9 pm EST.
Response Time: We typically respond to general inquiries within one business day.
Note: JoinPiper does not offer inbound phone support.